Hi, I’m Coy
I’m an enterprise UX Designer and Researcher. I help build products that really stick with users.
Featured Projects
Generative research | Product strategy
Building the Future of Responsible AI
I drove end-to-end generative research for the launch of an enterprise AI Governance product now supporting Fortune 500 teams around the world.
My research defined the problem space, aligned cross-functional stakeholders, and helped shape a platform designed to ensure safe, responsible AI and ML development at scale.
Evaluative Research | Product strategy
Fixing the First Click
I led an evaluation of the global navigation in a complex, multi-product enterprise ecosystem. By translating quantitative behavioral data and customer interviews into recommendations for product leadership, I helped drive a 30% improvement in first-click accuracy.
My work not only reshaped navigation, but also laid the groundwork for the company’s largest usability initiative to date.
What I Do Best
User Research
With more than a decade of user research experience, I know how to turn messy data into insights that will actually impact your roadmap.
UX Design
Just because your job is complicated doesn’t mean your software has to be. I make elegant solutions out of the messiest of workflows.
Product Strategy
Feel like you can barely see your product vision through the endless fog of business requirements? I can build you a map.
Work Experience
January 2022 – Present
Staff User Researcher
Collibra
Lead strategic and generative research activities for an industry-leading data and AI intelligence platform, including:
- Participatory design workshops and usability testing with technical and subject-matter specialists operating in complex domains (e.g., data engineers, chief legal officers, etc.).
- Interviews and contextual inquiry with U.S. and international customers with different regulatory and compliance needs.
- Tree testing, card sorting, and other quantitative analyses for platform information architecture improvements.
- Workflow and system mapping, as well as task analyses, for a large product ecosystem.
Drove generative research and discovery for the 0-1 product development of a leading AI governance solution that enables enterprise-scale data discovery, utilization, and governance for AI and ML applications.
March 2021 – January 2022
UX Design and Research Lead
IPRO
Oversaw the research and development of a basic component library into a full-fledged design system that incorporates a comprehensive pattern library, style guide, and design pillars.
Researched and designed a unified information architecture that consolidated six different product offerings under a single application.
Conducted user research in the form of semi-structured interviews, participatory design workshops, card sorting, exploratory discovery sessions, and quantitative analyses of secondary data sources.
February 2018 – March 2021
Educational Consultant
Ohio Department of Education
Researched interactions and wireframes with A/B, usability, and accessibility testing to ensure the validity of high-stakes test scores for Ohio students.
Analyzed the statistical performance of machine-learning algorithms that evaluate student writing and made recommendations for model improvements.
Synthesized large volume data from quantitative and qualitative research, including surveys, interviews, and analytics.
Organized and led user workshops with educational leaders from across the state to evaluate proposed designs, interactions, and simulations for our digital platform.